You book Avala resort % Villas or Bianca Resort & Spa one of our websites and take advantage of our best available rates. You then receive a booking confirmation number.
If, over the next 24 hours, you find a lower rate for an equivalent offer on another website (same hotel, same dates, same type of room, same sales conditions etc.), contact our reservation office to claim for the Best price guarantee.
The Best price guarantee applies exclusively to hotel room bookings excluding the sale of fixed price agreements/packages (including an offer proposed at the hotel, transport services or any other service connected with the room booking).
The rates affected by the Best price guarantee must be accessible to the public and open to reservation, with the particular exception of:
- rates reserved for "groups"
- rates reserved for "companies"
- rates applying to "organisers of seminars and meetings"
- rates reserved for Loyalty program members
- Guest rooms are subject to availability
- Advance Deposit Payment may be required to confirm reservation during shoulder and high season
- Credit card guarantee is required for all reservations, unless otherwise required
- Minimum length of stay may be required, subject to availability
- Confirmed reservations are subject to Cancellation Policy
- Pets are not allowed in our hotels
- Early check in and late check out must be requested in advance
- Check in time: 14h00
- Check out time: 12h00
- Late departure charges:
o 14h00 – 18h00, half day of guest room rate will be charged
o 18h00 onwards, a full room rate only will be charged
- Direct real booking can be easily processed on www.avalaresort.com, www.biancaresort.com
- Alternatively, booking can be made:
- By calling our Reservations Office + 382 33 402 656 / 657
- By fax: + 382 33 402 659
- For specific and Group requests, please contact our sales department:
- All reservations during high season ( July and August )require a deposit of 40% of total amount of the stay.
- All reservations in general must be guaranteed by a valid credit card, to secure your room.
- Credit cards accepted: VISA, American Express, Mastercard, Diners or Bank transfer to our account.
-A credit card print and signed authorization will be requested at check, in case the guest leaves the hotel without having payed extra cost.
- Any cancellation charge will initially be offset against any deposit held and the balance will be charged against the credit card supplied to secure the booking.
- Cancellation must be written by letter, email or fax.
- Cancellation of a reservation made minimum 10 days prior to arrival will not require any penalty.
- Cancellation of a reservation made below 10 days prior to arrival is subject to a payment penalty of 40% of the total amount of the stay and deducted from the advance deposit paid or by charging guest credit card.
- Cancellation of a reservation made 24 hours before the arrival date is subject to a full payment penalty of 100% of the total amount of the stay. It will be deducted from the deposit and/or debited from the guest credit card.
- All day use guest rooms( from 10h00 to 17h00) will be charged 60% of published room rate. Rooms must be fully prepaid.
- In the case of exceptional natural or personal circumstances, the management may consider not to apply its cancellation policy in full.
- All children under 2,99 years old stay free of charge when using existing bedding.
- Baby cots are free(maximum capacity of a baby cot is 1).
- Child 3 to 13,99 years old sharing adults room / with one adult: 40 euro per night, including buffet breakfast
- There is no capacity for extra beds in rooms and villas
- Maximum 1 child 3 – 14 years old in superior rooms and villas
- Two and three bedrooms Family Rooms and Family Villas available.
- Lunch and dinners
- Children from 0 to 2,99 years old: free of charge
- Children from 3 to 13,99 years old: 9 euro per meal